Terms / Service Information
Last updated: 18 June 2026
These notes set basic expectations for enquiries and services. They keep things clear for everyone and are not a substitute for the written quote agreed for each project.
Enquiries don't guarantee acceptance
Submitting an enquiry starts a conversation. It does not guarantee that a project will be accepted.
Scope and pricing are agreed in writing
Final scope, deliverables, timelines and pricing are confirmed in writing before work begins.
Deposits may be required
A deposit may be required before work starts, as set out in your written quote.
You provide content and approvals
You're responsible for providing content, assets and approvals. Approvals are given through our Customer Portal, and we'll guide you on what's needed.
Timelines depend on feedback and content
Project timelines depend on how quickly content is supplied and feedback is provided.
App store approval is not guaranteed
Where a project includes a mobile app, Apple and Google review submissions under their own rules. We prepare and submit the app and work through any review feedback, but approval and review timelines are their decision, not ours. Store developer account fees are payable by you unless agreed otherwise in writing.
Hosting and support terms vary
Hosting and ongoing support terms may vary by package and are agreed per project.
Customer Portal access
Access to our Customer Portal is included with every project so you can track progress, approve designs, download documents and read updates. Keep your login details secure, and tell us if you think they've been compromised.
Portfolio use
Vavarian may reference completed work as portfolio work unless otherwise agreed in writing.